Deposit refunds and cancellation charges

If a booking is cancelled by the customer more than 7 days prior to commencement of the job, 50% of the deposit will be refunded.  Account customers will be invoiced a cancellation fee of £25.

If a booking is cancelled by the customer less than 7 days but more than 24 prior to the commencement of a job, the £50 deposit will be forfeit.  Account customers will be invoiced a cancellation fee of £50.

If a booking is cancelled by the customer within 24 hours from the start of the period of hire, a charge of £50 or 50% of the job, whichever is the greater, will be due.  An invoice will be sent for the balance.

No refunds will be given for journeys terminated part way through the hire. Full fare will be due to the driver  and/or client will be invoiced for full cost of booked travel.

If the passenger(s) does not appear at the time and place designated as the pickup point, all monies paid will be non-refundable and/or client will be invoiced for full cost of booked travel.

We reserve the right not to carry any passenger(s) should the passenger(s) have excessive luggage that would result in the vehicle being overloaded and unsafe on the road. No refunds will be made in these circumstances.

In the event of very bad weather we reserve the right to cancel without penalty if advised against travelling by authorities such as the Police, Met Office or the Highways Agency or if we consider it unlikely that we will be unable to complete your journey safely. In these circumstances a full refund, less any credit card charges will be made but no further compensation is due.

The hirer is responsible for the passengers. Passengers failing to return on time may be left behind. Passengers effected by drunkenness or drugs may be refused permission to travel for the safety of the vehicle, other passengers and the driver’s decision is final. No refund will be available in these cases.

Transaction Currencies – we accept payments in the following currency only: GBP

We reserve the right to amend this policy at any time.